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Paying For School

Refunds/Higher One Debit Card

Refunds/Higher One Debit Card

HACC partners with Higher One to provide refunds to students. Higher One is a financial services company. They handle all refunds electronically for a majority of HACC credit students. Learn more about the Higher One debit card.

Why should I participate?

You will receive your refund more quickly when you choose the Higher One account.

How do I participate?

You must activate your preference to receive a refund through the Higher One account.

You will receive a HACC debit card in the mail if you are eligible. This is a separate piece of mail in a bright green envelope. You will receive this card about one week before your first term. It allows you to select your refund preference.

  • Do not discard the card. You will need it to activate your refund preference.
  • Activate your refund option within two business days. It requires activation even if you do not anticipate a tuition or financial aid refund.

  • Is the debit card a credit card?

    This is NOT A CREDIT CARD. You do not have to use the debit card. It is only one of several options for receiving your refund. You MUST have the numbers associated with the card to activate your individual refund preference.

    Am I eligible to receive refunds electronically?

    You are not eligible to receive refunds if you are a:

  • Guest student
  • F-1 student
  • College in the High School student
  • Provisional admit student

  • What are my refund options?

    HACC offers two electronic refund options/preferences:

    1. HACC Debit Card/Higher One Account
    2. Electronic transfer (ACH) to an existing bank account

    Are there fees associated with the debit card?

    If you select the debit card as your refund method, you are agreeing to a banking financial relationship with Higher One. This is similar to a checking account with debit card capabilities. Certain fees apply. Visit HigherOne to learn how to use the Higher One account for free.

    I lost my card. Can I get a new one?

    HACC charges a $20 replacement card fee. The fee is due at the time of re-ordering an active or inactive card.

    If your card has been activated, choose one of the following:

    1. Log into your account at HACC Debit Card. Select "Customer Service," then select "Lost Card." Follow the instructions.
    2. Contact Higher One Customer Care at 1-877-261-9377.

    If your card has not been activated:

    1. Contact your Welcome Center to request a replacement card.

    How can I get my refund more quickly?

    Verify and update your information. This includes your address, phone number and e-mail. 

    Where can I get more information?

  • Visit the Higher One Website.
  • Visit the HACC Debit Card Website.
  • Download the FAQs (pdf).
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