Paying For School

Refund Information

Printer-Friendly Version

Refund Information
Learn more about refunds.

What happens if I stop attending or withdraw from a class?
The government may recalculate your financial aid due to lack of class attendance or withdrawal. You could have your financial aid removed from your student account. This could result in a balance due to HACC.

You may experience financial holds if you owe a balance to HACC. These holds can prevent you from:

  • registering for classes
  • receiving your grades
  • getting copies of your transcript

When will I receive my financial aid refund?

Fall 2017
Sep. 29, 2017 Initial Fall financial aid disbursement for continuing borrowers**
Oct. 10, 2017 Initial disbursement refunds received***
Oct. 23, 2017 2nd disbursement for single-semester Fall-only loans*
Nov. 1, 2017 2nd disbursement refunds received for Fall-only loans**
Spring 2018
Feb. 16, 2018 Initial Spring financial aid disbursement for continuing borrowers**
Feb. 27, 2018 Initial disbursement refunds received***
March 14, 2018 2nd disbursement for single-semester Spring-only loans*
March 23, 2018 2nd disbursement refunds received for Spring-only loans**

*Students receiving a loan for only one semester will receive 50% of the loan amount at the initial disbursement and the 2nd 50% as noted.

**For first time loan borrowers, disbursement is 30 days after start of term

***Contact your Welcome Center if you do not receive your refund by the specified date.

****Please do not contact HACC prior to date noted above to ask about your financial aid refund. This slows the refund process.


How can I check my refund status?

  1. Log into your account.
  2. Select "Refund Status & History" in the sub-menu listed under the "Refunds" tab.

You can sign up for mobile text alerts to notify you when HACC disperses your refund. We will use your selected refund preference to disperse your refund.


What is the refund process?

  • It takes about 10 business days for HACC to issue refunds to BankMobile, a division of Customers Bank.
  • You may see your financial aid and refund disbursement transactions on your HACC account. This does not guarantee the refund process is complete.
  • HACC processes financial transactions behind the scenes. We generate the refund file to send to BankMobile, a division of Customers Bank.
  • Once HACC transmits the file to BankMobile, a division of Customers Bank, your refunds are available on your BankMobile Vibe Account. If you chose ACH (direct deposit), you will receive your refund within two to three business days after HACC transmits the file.