This class will provide an understanding of what drives our behavior and the behavior of others, and how to successfully interact. As a capstone course for the American Management Association Certificate Program, it serves as a prerequisite for the Management and/or Administrative Assistant Tracks by providing a foundation on behavior styles and group management.
Throughout the day, participants will: assess their personal pattern of behavior preferences using the Myers-Briggs Type Indicator, define sixteen key patterns of behavior types and discuss how the patterns interact in the workplace, assess their personal conflict resolution style, and define the four components of emotional intelligence and how it relates to conflict managment.
The cost is $209. Registration for this and other classes is available in HACC's Fall Noncredit Course Schedule at the Website below or by calling (717)338-1010.