You will learn how an outpatient medical practice works and handles the everyday duties related to patients’ records, scheduling and more. The classes will incorporate critical thinking skills, customer service activities and generational and cultural diversity where appropriate.

Enrolled students must complete the following items before starting their unpaid externship, which is part of the program. You are responsible for any payment related to these items.

• Physical exam
• Documentation of immunizations
• Background check
• Drug and alcohol screening

Our program is designed to prepare you to:

• Discuss the United States heath care delivery system
• Recognize the fundamental principles of healthcare law and ethics including HIPAA and ACT 13
• Demonstrate methods of communication that improve interpersonal relations, as applied to patients, peers, supervisors, and other healthcare team members
• Define medical terminology
• Explain the different methods of capturing and recording EHR data
• Compare and contrast various types of electronic health record computers, such as workstation, laptop, tablet/PC
• Describe the different types of telephone calls a medical professional may handle
• Explain the proper protocol for answering the telephone in a medical facility and list all the information that should be documented the phone messages
• Discuss meeting planning considerations, agendas, and various methodology for holding meetings, such as teleconferences