HACC Students

Online Tutoring: SMARTHINKING

SMARTHINKING is live, online, personalized learning assistance. It is available free of charge for many subjects. Learn about SMARTHINKING.

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What subjects does SMARTHINKING support?

View Topics Supported by SMARTHINKING for an up-to-date list of subjects.



You can use SMARTHINKING for:

  • Live, scheduled tutoring
  • Drop-in tutoring
  • Offline questions
  • Help brainstorming a paper
  • A review of your paper
  • Help with a math problem
  • Connecting with an e-structor and interacting with a live tutor
  • Receiving feedback on your writing from a tutor. This usually occurs within 24 hours.
  • Receiving a reply to your questions. A tutor will usually reply within 24 hours.


How do I get started with SMARTHINKING?

To use SMARTHINKING, you need to create or update your account. You must:

  • Log in to Brightspace by (D2L) accessible via myHACC.
  • Click on "SMARTHINKING" under the "Help for Students" area on your home page. Your SMARTHINKING account window will open.
  • Click "Yes" when asked if you will accept the plug-in.

When you log into SMARTHINKING through D2L for the first time, you may see an option to transfer your old tutoring session records. You can either:

  • Type in your old username and password. This will transfer your old tutoring session records.
  • Click "Skip" if you never used SMARTHINKING before and have no old tutoring sessions.


How do I learn about using SMARTHINKING?

There are resources to help you navigate the website and use the service:

  • Log in to SMARTHINKING.
  • View the SMARTHINKING Student Handbook under the "Academic Resources" tab.


What should I do if I have technical difficulties?

If you experience technical difficulties, make sure:

  • You set your browser to allow cookies and pop-up windows. SMARTHINKING uses both of these.
  • You are using recommended browsers. Recommended browsers include Firefox 12+, Internet Explorer 9.0+, Safari 5.0+ and Google Chrome 20.0+.
  • You install Java. If you need to install Java, go to Java's Website. Follow the instructions for the free download.

Who should I contact if I need to request additional Smarthinking tutoring hours?

To request additional Smarthinking hours, please email tutoring@hacc.edu from your HAWKmail email account.

If you are still having technical difficulties: