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Refunds/BankMobile Vibe Account

Refunds/BankMobile Vibe Account

HACC partners with BankMobile, a division of Customers Bank to provide refunds to students. BankMobile, a division of Customers Bank is a financial services company. They handle all refunds electronically for a majority of HACC credit students. Learn more about the BankMobile, a division of Customers Bank debit card.

Why should I participate?

You will receive your refund more quickly when you choose the BankMobile Vibe account.

How do I participate?

You must select your preference to receive a refund through the BankMobile Vibe account.

You will receive a Refund Selection Kit from BankMobile, a division of Customers Bank and a personal code in the mail if you are eligible. This is a separate piece of mail in a bright green envelope. You will receive the enrollment package about one week before your first term. It allows you to select your refund preference.

  • Do not discard the enrollment package. You will need the personal code to select your refund preference.
  • Select your refund option within two business days. It requires selection even if you do not anticipate a tuition or financial aid refund.

Is the debit card a credit card?

This is NOT A CREDIT CARD. You do not have to use the debit card. It is only one of three options for receiving your refund. You MUST have the personal code to choose your individual refund preference.

Am I eligible to receive refunds electronically?

You are not eligible to receive refunds electronically if you are a:

  • Guest student
  • F-1 student
  • College in the High School student
  • Provisional admit student
  •  Dual enrollment student

What are my refund options?

HACC offers two electronic refund options/preferences:

  1. BankMobile Vibe Account
  2. Electronic transfer (ACH) to an existing bank account
  3. Paper Check Delivered by USPS

Are there fees associated with the debit card?

If you select the BankMobile Vibe account as your refund method, you are agreeing to a banking financial relationship with BankMobile, a division of Customers Bank. This is a checking account with debit card capabilities. Certain fees apply. Visit BankMobile Vibe to learn how to use the BankMobile Vibe account for free.

I lost my card. Can I get a new one?

BankMobile Vibe charges a $10 replacement card fee. The fee is due at the time of re-ordering an active card.

Please follow the direction located at BankMobile Vibe.

How can I get my refund more quickly?

Verify and update your information. This includes your address, phone number and e-mail.

Where can I get more information?

To view our institution's contract with BankMobile, a Division of Customer Bank, click here.