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Programs And Courses

Where to Find Help

Online Troubleshooting

 

I Can't Log in to MyHACC Portal. What Should I Do? 

Call the HACC Support Center at (717) 780-2570.

If the Support Center cannot resolve the issue, access Desire2Learn (D2L) using the secondary method.

 

My Online Course Is Not Showing Up. What Should I Do? 

Contact the Welcome Center. Call Online Classes at (717)-221-1310.

 

I Am Having a Technical Issue Within the Online Course. What Should I Do? 

Check the D2L Help System and the Student Orientation. Then contact the D2L HelpDesk for assistance.

If those resources cannot provide help, call 1-877-325-7778 or email the D2L HelpDesk.

 

I Cannot Access My Hawkmail Account. What Should I Do? 

Check online for more information. Contact the Welcome Center.

 

I Can't Remember the Answer to My Security Question. How Do I Re-Set My PIN? 

Go to the Registration Office/Welcome Center. You will need to supply a photo ID.

Contact the instructor for issues that are not technical.

You can contact your instructor inside your course management system. You can also use the contact information in the syllabus.