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Corporate Training



Business Writing and Communications

This session is based on the understanding that written communication, which takes a variety of forms in today's business world, is one of the key methods in which business professionals share information and persuade others. Using general best practices, knowledgeable business trainers will help you avoid potential blunders and develop strengths in your business writing style. The goal of the training is to increase the professionalism and clarity in your written communications. Topics include crafting clear and concise emails, conveying a professional tone, using unbiased language, tactfully responding in difficult situations, formatting formal letters, writing persuasively, building goodwill, and avoiding common errors in grammar and spelling. Quick reference materials for future use will also be provided throughout the class.

Register Here for Business Writing and Communications

 

Location

Date

Time

Cost

Lebanon Campus

3/29/17

9 a.m. – 4 p.m.

$199



Coaching and Mentoring

Development and training of employees has become a multi- billion dollar business and for good reason. Employees that understand their job expectations, feel like they are part of a positive larger "family," and are challenged to grow and improve, tend to be more engaged, and are less likely to leave their employer. All of these constructive behaviors benefit the company AND the employee. Join us to learn about results-driven, industry best practices for implementing and using this approach to develop your key employees, improve company culture and connect with your workforce. Engaging course content includes basic components and differences of coaching and mentoring, as well as exploring the essential traits of individuals that could be potential coaches and mentors within your organization.

Register Here for Coaching and Mentoring

Location

Date

Time

Cost

Harrisburg Campus

3/30/17

9 a.m. – 4 p.m.

$199

Lebanon Campus

4/19 & 4/20

1 – 4 p.m.

$199

 

Conflict Resolution

Conflict is all around us, but it isn't something to be feared! In business and personal relationships, there is bound to be conflict between individuals. This learning session will review how, when, and why to get involved in a situation where conflict can or will arise. Specific exploration of underlying personality and communication issues, as well as participatory activities focused on conflict management and de-escalation techniques, will teach the basics of conflict avoidance and resolution. Learners will gain confidence to address conflict and build on preventative actions that will improve relationships and workplace culture.

Register Here for Conflict Resolution

Location

Date

Time

Cost

York Campus

3/24/17

9 a.m. – 4 p.m.

$199

Lancaster Campus

4/24 & 4/25

9 a.m. – Noon

$199

 

Customer Service

Do you want to be a customer service superstar? Are your employees in need of some creative customer-focused techniques to make your business a success? In this inter- active and informative session, learners concentrate on improving professional soft skills like empathy and patience while exploring the critical aspects of understanding what the customer wants and needs to be satisfied. This course builds on the best practices of customer service to explore how to support and proficiently interact with the customer, and important items to keep in mind for the highest level of customer service.

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Location

Date

Time

Cost

Harrisburg Campus

3/14 & 3/15

9 a.m. – Noon

$199

Gettysburg Campus

3/22 & 3/23

1– 4 p.m.

$199

 

Effective Communication

Communication is an art - it takes practice! The trend for people to communicate through new channels - cell phones, email, texting, and social media - is a great way to stay in touch, but it eliminates the face-to-face interactions and basic communication methods that humans have used for thousands of years to share information, build relation- ships, and understand each other. Effective communication is critical to your everyday life and being aware of what "communication" really will help you at work, at home, at school, and in relationships. Join us for an informative learning session focused on components of verbal and non-verbal communication including an exploration into how bias, emotions, and communication styles impact the exchange of information.

Register Here for Effective Communication

Location

Date

Time

Cost

TBD

 

 

 

 

Fundamentals of Supervision

New supervisors and teams that are interested in developing stronger leadership will benefit from this orientation to best practices in employee engagement and supervision techniques. Interactive discussions and activities will focus on understanding and developing the strengths of a leader, implementing effective time management and communication, setting employee goals, and following up to build the foundation for influential leadership and management.

Register Here for Fundamentals of Supervision

Location

Date

Time

Cost

York Campus

4/3 & 4/4

9 a.m. – Noon

$199

 

Intro to Business Finances

Introduces the principles of accounting with emphasis on their relationship to the single proprietorship. This course covers specific topics for study such as journal entries, posting, trial balance, adjustments, work sheets, closing entries, financial statements, special journals and ledgers, petty cash, and payroll.

Register Here for Intro to Business Finances

Location

Date

Time

Cost

Harrisburg Campus

4/17/17

9 a.m. – 4 p.m.

$199

 

Intro to Lean Six/Sigma

This introduction course to Lean Six Sigma will explain how this methodology can be used to maximize shareholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital. Tools will be explored that can optimize processes through the relentless elimination of waste, cycle time reduction, and process simplification. We will also explore the process model that systematically applies statistical tools to reduce process variation and thereby eliminate defects.

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Location

Date

Time

Cost

York Campus

4/21/17

9 a.m. – 4 p.m.

$199

 

Leading Effective Meetings

In any given business day, meetings are necessary to share information and train employees, collect data, design and create projects, and finalize deals. All too often, meetings are unproductive due to poor planning and outdated approaches. In this learning session, participants will learn the essential elements (who, what, when, where, why and how) to plan and orchestrate an effective meeting. Interactive and engaging course curriculum will focus on how to lead and direct the flow of information, encourage participation, and meet desired outcomes.

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Location

Date

Time

Cost

Lancaster Campus

4/13/17

9 a.m. – 4 p.m.

$199

 

Managing a Diverse Workforce

The complexity of today's workforce can be a challenge for supervisors and business leaders on a variety of levels. Companies that embrace and harness the power of a diverse workforce can reap significant benefits - take your organization to the next level today! This course focuses on understanding the basic elements of how to supervise, plan, and manage demands in a diverse workforce. Specific learning points will include strategic and legal considerations, employee engagement techniques, building a positive workplace culture, and professional development activities and resources for supervisors and leaders.

Register Here for Managing a Diverse Workforce

Location

Date

Time

Cost

York Campus

3/22/17

9 a.m. – 4 p.m.

$199

Harrisburg Campus

4/26 & 4/27

9 a.m. – Noon

$199

 

Performance Management

Today's top industry leaders have a secret that keeps their company ahead of the game - it's called performance management. Whether it is a new employee that needs to successfully meet expectations in an orientation period, a super star that requires a new challenge, or a long-term employee that has reached a plateau and needs to be re-engaged and motivated, performance management is critical to every company. This course explores the fundamental theories of evaluating, training, rewarding, and correcting employees that the company has invested in. Learners will discuss proven techniques to build a flexible, efficient, and productive workforce by understanding what motivates employees, establishing clear direction and expectations, and professionally communicating positive and negative feedback. Advance your skills with this course today!

Register Here for Performance Management

Location

Date

Time

Cost

York Campus 3/24/17

9 a.m. – 4 p.m.

$199

Gettysburg Campus

4/7/17

9 a.m. – 4 p.m.

$199

 

Persuasion Tools

Think about the last time you negotiated with someone. Perhaps you asked a colleague to support a new project in return for helping them with a work task. Maybe you tried to persuade your partner to rearrange his or her schedule so you could have a night out with your friends? Were you successful? Did you get the outcome you wanted? Do you think you used the correct approach in your negotiations? There are many techniques we can use in a negotiation but we could be far more successful if we knew that approach to use based on the skills and abilities that we already have. In this session, we'll explore the Persuasion Tool Model. This model looks at your intuition and influencing ability, and matches this up with the approach that's likely to work best for you in negotiations. We'll also identify ways to further develop your overall negotiation skills.

Register Here for Persuasion Tools

Location

Date

Time

Cost

TBD

 

 

 

 

Project Management

This course addresses the nuts and bolts of project management essentials for anyone charged with leading a project team to successful completion. Participants will discuss theoretical fundamentals as well as participate in hands-on activities that will help them to plan and execute projects on time, stay on budget, and work with maximum efficiency. Participants will also receive an introduction to Microsoft Project.

Register Here for Project Management

Location

Date

Time

Cost

Lancaster Campus 2/28/17-3/2/17 6 - 9 p.m. $299
Lebanon Campus 3/8/17

8:30 a.m. – 4:30 p.m.

$299
Harrisburg Campus 3/13/17

8:30 a.m. – 4:30 p.m.

$299

Gettysburg Campus

4/18/17

8:30 a.m. – 4:30 p.m.

$299

Harrisburg Campus

4/27/17

8:30 a.m. – 4:30 p.m.

$299

Harrisburg Campus

7/20/17

8:30 a.m. – 4:30 p.m.

$299

Harrisburg Campus 9/21/17

8:30 a.m. – 4:30 p.m.

$299
Harrisburg Campus 11/16/17

8:30 a.m. – 4:30 p.m.

$299

 

Strategic HR Alignment

HR professionals are increasingly called upon to act as a strategic partner in business. One of the keys to business success is an efficient, coordinated functionality in which ALL departments, including human resources, are seamlessly integrated. Empowering the professionals in any HR department adds value to the business strategy in a manner that supports growth and organizational well-being. This training session is concentrated on investigation and application of HR principles and techniques associated with strategic HR management. Discussions will focus on the role of the HR professional and what traits and skills are required to be an influential leader and business partner. The goal is to provide an understanding of how HR professionals and business leaders can maximize and coordinate internal resources to successfully and effectively align the human resources functions around strategic goals and objectives.

Register Here for Strategic HR Alignment

Location

Date

Time

Cost

Harrisburg Campus

4/11/17

9 a.m. – 4 p.m.

$199

 

Strategic Selling

Professional Sales Training Seminar will focus on the steps in developing a presentation strategy that adds value. Participants will learn the various communication styles. Participants will learn how to adapt the sales presentation to the needs of the customer. Participants will dive in and understand the buyer behavior, motives, and decision making in relation to developing a customer strategy. Participants will gain understanding of essential elements of the consultative sales presentation. Participants will gain methods and process used to negotiate closing a sale and confirming the customer business partnership.

Register Here for Strategic Selling

Location

Date

Time

Cost

Harrisburg

3/7-3/8/17

9 a.m. – 4 p.m.

$299

 

Team Building Toolbox

HACC's teambuilding toolbox workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member. By equipping you and your staff with a toolbox of activities your team will grow into a successful and productive group bound for success!

Register Here for Team Building Toolbox

Location

Date

Time

Cost

Harrisburg

4/14/17

9 a.m. – 4 p.m.

$199

 

Valuable Onboarding Techniques

Your new hire is a blank canvas of potential and the result of dedicated resources within your organization. How can you make sure that you train this new employee effectively, while maximizing the possibility that he or she will blend with your existing team and remain with the company for years to come? Attend this training session to learn characteristics of an effective onboarding system including first day activities and introductions, how and when to follow up with your new hire, and best practices for supervisors as they success- fully guide the new employee into their job with your company.

Register Here Valuable Onboarding Techniques

Location

Date

Time

Cost

York Campus

3/13 & 3/14

1 – 4 p.m.

$199