Current Online Learning Student FAQs

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Get Started on Your Classes

Students login to myHACC and next select Brightspace by D2L (commonly referred to as D2L). Students may view Jump Start YOUR Success videos to learn more about D2L and other pertinent information for online students. Additionally, students may utilize the Brightspace by D2L Student FAQs for further assistance.

Online classes will appear on the homepage of Brightspace by D2L. Be sure to login to your course and begin coursework within the first 48 hours of the start of the course to avoid being dropped for non-attendance.

Students may visit the HACC Bookstore online or on campus to identify and purchase required textbook(s) are required. For more information view the Bookstore Jump Start video. Books and video materials are available at most campus bookstores two weeks before the semester begins.

Note: some courses require access codes (as listed on the course schedule). If you buy a used textbook, it may not have the access codes needed to access all online course material.

 

Students are encouraged to use Google Chrome, Mozilla Foxfire, or Safari. Internet Explorer may not accommodate all functions within Brightspace by D2L.

Visit the IT Support Center webpage to view hours, contact information, and additional technology FAQs. Students may also access the 24/7 Brightspace by D2L Chat from the homepage of Brightspace by D2L.

Instructors should respond to students within 48 hours, or 2 business days. Many instructors will respond more promptly; however, it's important to plan ahead and ask questions in advance.

HACC’s provides online tutoring through Smarthinking, which students may access under the Help for Students area on the homepage of Brightspace by D2L. For more information, go to: http://libguides.hacc.edu/TutoringandTesting/OnlineLearning.

Check the course description and/or syllabus to see if a course requires proctored exams via computer or paper testing. If your course requires paper-proctored exams, follow the exam instructions listed in the Online Learning Guide to Paper Testing. If your course requires computer-proctored exams, follow the exam instructions listed in the Online Learning Guide to Computerized Testing. If your course requires proctored exams and you are unable to make it to campus, be sure to let your instructor know. You will need to secure a qualified proctor with the instructor’s permission. Complete the Off-Site Proctor Form and send it to your instructor for approval three weeks prior to your requested test date.

Common Tasks

Students add and drop courses via myHACC. For more information about the process and deadlines visit https://www.hacc.edu/NewStudents/RegisterOnlineGuide/Dropping-Adding-or-Withdrawing.cfm.

Students pay for a course a variety of different ways: https://www.hacc.edu/Paying/HowDoIPayMyBill/index.cfm.

HAWKmail, HACC student's email system, should be setup upon acceptance to the college. For more information about HAWKMail visit https://www.hacc.edu/HAWKmail/. Online students also gain access to the Brightspace by D2L internal email.

Students get a photo ID through a HACC Campus Welcome Center. For more information visit https://www.hacc.edu/NewStudents/Orientation/Campus-Safety-for-New-Students.cfm.

Students must work with an advisor and fill out a change of major form. (pdf)

Online Student Resources

Students who are currently enrolled in at least one online course may receive a10% discount on items such as laptops, printers, ink cartridges, and more. https://apps.hacc.edu/HACC_Forms/A25y8j/openform.cfm?FID=2896 (pdf)

Online students may utilize both campus and online resources: campus resources and Online Student Resource Guide (pdf), which highlight the Student Resource Center and Lounge, Smarthinking online tutoring, and many other helpful resources. Online students will also receive regular communication about resources and ways to get involved.

Contact Information
800-ABC-HACC, option 7
virtual@hacc.edu

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