Employees are encouraged to log their concerns regarding academic or workplace problems with individuals referred to as ombudsperson. An ombudsperson is an impartial, neutral and confidential dispute resolver who strives to see that faculty, staff and students at the college are treated fairly and equitably. The ombudsperson does not take sides, but considers the rights and interests of all parties, with the goal of achieving fair outcomes.

An ombudsperson may:

• Hear and discuss your concerns regarding academic or workplace problems.
• Open avenues of communication and gather information.
• Provide information about college policies and refer you to other college services and programs.
• Mediate and seek an informal resolution before the issue progresses to formal proceedings. (Ombudspersons may not mediate in matters involving allegations of harassment, discrimination, or the appeal of academic decisions. In such cases, the ombudsperson may provide information and access to the appropriate procedures.)

Any faculty, student or staff members may seek the advice of the ombudsperson. The ombudspersons will not identify you or your confidences without your permission except where required by law. The ombudspersons are authorized to talk to all persons at the college in order to resolve problems. Ombudspersons and any information they have gathered cannot be called as a witness or used as evidence in any formal college proceedings.

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